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These Terms of Service (hereinafter referred to as "Terms") apply to all activities of users (including consumers and business partners within the EU, hereinafter referred to as "you") through the official website of NOVADYNAMICST CO., LTD (hereinafter referred to as "we") (novadnamics.com, hereinafter referred to as the "Website") to obtain information, browse products, place orders for children's clothing, and enjoy related services. These Terms, together with the EU Privacy Policy, the EU Returns and Exchange Policy, and the EU Shipping Terms, constitute the entire legal agreement between you and us. In the event of a conflict between these Terms, the specific policies (such as shipping and returns) will prevail. To the extent not covered by the specific policies, these Terms will apply.
1. Service Scope and Content
1.1 Website Service Definition
We provide the following services to users within the EU through our website. The content of these services is subject to change based on business needs and will be announced via website announcements:
Information Display Service: Publishes children's clothing product details (including materials, sizes, prices, and compliance certifications such as OEKO-TEX® Standard 100), brand information, promotions, and logistics/after-sales policies;
Online Transaction Service: Supports user account registration, product browsing, order placement, online payment (via a compliant third-party payment processor), and order status tracking;
Inquiry and After-Sales Support Service: Answers user inquiries regarding products, orders, and logistics, and processes returns and exchanges via our website customer service channel or email ([email protected]) (see the EU Returns and Exchange Policy for details);
Personalized Service: Provides registered users with convenient features such as order history tracking and shipping address storage (data processing complies with the EU Privacy Policy). 1.2 Service Restrictions
This website is only available to natural persons or legally registered business entities with full civil capacity within the European Union. Minors (under 16 years of age) must be accompanied by a parent/guardian.
2. User Rights and Obligations
2.1 User Rights
You have the right to access the website and obtain true and accurate service and product information. If you have any questions about this information, you may request clarification from us.
Registered users have the right to manage their personal account information (e.g., modify delivery addresses, link email addresses), check order progress, and after-sales service results (see Section 7 of the EU Shipping Terms for details).
You have the right to assert your legitimate rights and interests under the EU Returns and Exchange Policy and the EU Privacy Policy, such as requesting returns or exchanges, and exercising your data access/correction rights.
In the event of service interruptions or failures, you have the right to request an explanation and resolution from us (e.g., compensation for delayed order shipments, see Section 5.2 of the Shipping Terms for details). 2.2 User Obligations
You must provide true and complete information (such as name, email address, and delivery address) when registering, and promptly update any changes to this information. You will be held responsible for any order delays or data processing errors caused by false or inaccurate information.
You must maintain confidentiality of your personal account password and refrain from lending or disclosing your account information. You will be held responsible for any losses resulting from unauthorized use of your personal account if you fail to promptly notify us.
You must comply with EU laws and regulations and the Site Rules. You must not use the Site for illegal activities (such as maliciously placing orders, disseminating false information, or misappropriating other people's information), tamper with Site data, or interfere with the normal operation of the Services.
When using the Site Services, you must not infringe upon our or third parties' intellectual property rights (such as unauthorized copying of product images or misappropriation of brand logos), and you must not post content that is unrelated to the children's clothing business.
3. Our Rights and Obligations
3.1 Our Rights
We reserve the right to update and adjust the website services (such as adding new payment methods and optimizing product display) in accordance with EU regulations. Major changes will be announced 30 days in advance via a website homepage announcement, and the adjusted terms will apply from the effective date of the announcement.
If a user violates these terms (such as engaging in malicious fraudulent orders or providing false information), we reserve the right to suspend or terminate their account and refuse to process orders. In serious cases, we may pursue legal action.
For technical upgrades, compliance requirements, or other reasons, we reserve the right to notify you in advance via a website announcement or via the email address you provide. Suspension of service generally does not exceed 48 hours (except for emergencies).
3.2 Our Obligations
We ensure that our website services comply with the requirements of the EU E-Commerce Directive, provide a stable and secure access environment, and implement technical measures to prevent hacker attacks and data leaks (see Section 7 of the EU Privacy Policy for details).
We ensure that the children's clothing information displayed on the website (prices, materials, sizes, and availability) is true and accurate. If any information is incorrect due to unintentional error (such as inventory discrepancies), we will correct it within 24 hours of discovery and promptly notify affected users (if an order cannot be fulfilled, a full refund will be provided).
We process user personal data in accordance with the EU Privacy Policy and will not misuse or sell user information. We will promptly respond to user inquiries during the service process, responding to general inquiries within 2 business days and verifying after-sales issues within 3 business days (see Section 5.2 of the Shipping Terms for details).
We provide users with clear order documentation (such as order confirmation emails and shipping tracking information) to ensure users have the right to be informed of their transactions.
4. Order and Transaction Rules
4.1 Order Conditions
When you submit an order through the website, you must confirm that the product information, delivery address, and payment method are correct. Submitting an order constitutes an offer to purchase.
Once we receive your payment and confirm the availability and address, we will send an "Order Confirmation Email" to the email address you provided for your order, officially confirming the order. If the product is out of stock or the address is invalid, we will send an "Order Cancellation/Adjustment Notice" within 24 hours and fully refund the payment (if any).
4.2 Pricing and Payment
Product prices on the website are in Euros (EUR) and include EU statutory taxes (such as VAT). Prices may vary due to promotional events, and the final price is current at the time of order confirmation.
You must pay using a recognized payment method supported by the website (such as a credit card or third-party payment processor like PayPal). All payments must comply with EU payment security standards. If any issues occur during the payment process (such as unreceived funds), please contact us immediately ([email protected]) and we will assist in investigation. 4.3 Transaction Changes and Cancellations
You may cancel unpaid orders at any time in "My Orders" before an order is placed. After an order is placed (paid and confirmed by us), cancellations must be requested before the product is shipped (see Section 5 of the EU Returns Policy for details). After shipment, returns and exchanges will be processed according to the return and exchange process.
If we are unable to fulfill an order due to changes in EU regulations, product quality issues, or other reasons, we reserve the right to cancel the order and issue a full refund, along with a 5% coupon (valid for 3 months) for the order amount.
5. Intellectual Property
The intellectual property rights in all content on this website (including but not limited to text descriptions, product images, logos, page layout, and software programs) belong to us and are protected by the EU Intellectual Property Directive. You may not reproduce, reprint, disseminate, modify, or commercially use such content without our written authorization.
You grant us a non-exclusive, royalty-free right to use content uploaded when using the website (such as children's clothing fitting photos provided during inquiries), unless otherwise stated. (Solely for service-related purposes such as after-sales communication and product optimization). You must ensure that the uploaded content does not infringe the intellectual property rights of third parties.
6. Disclaimer
We strive to ensure the stability of our website service, but we assume no responsibility for the following: ① Service interruptions or order delays due to force majeure (such as natural disasters, sudden EU policy changes, or logistics company strikes); ② Website inaccessibility due to network issues or device failures; ③ Information errors not intentionally caused by us (such as third-party data synchronization delays), which we will promptly correct and notify you of.
The website may contain links to third-party platforms (such as logistics company websites and payment processor pages). We are not responsible for the authenticity or security of third-party content. You should exercise your own risk when accessing third-party links.
7. Dispute Resolution and Governing Law
If a dispute arises between you and us regarding the Terms of Service or the use of our services, we will prioritize negotiation (contact email: [email protected]). If negotiation fails, you may file a complaint with the consumer protection authority in your EU member state (e.g., the German Consumer Center or the French DGCCRF).
If legal action is required, the law of your EU member state (in accordance with the EU Consumer Dispute Resolution Directive) will apply. The court of jurisdiction will be the competent court at your place of residence or place of delivery. If you are a business partner, the court of jurisdiction will be the competent court at our location.
8. Updates and Interpretation of Terms
We may amend these Terms in accordance with EU law or business adjustments. Significant updates will be announced on the website homepage (for at least 30 days) and via the email address provided by users. The updated Terms will apply from the "Effective Date" indicated in the announcement.
NOVADYNAMICST CO., LTD reserves the right to interpret these Terms. Any matters not covered herein will be governed by the EU E-Commerce Directive (2000/31/EC), the Consumer Rights Directive (2011/83/EU), and the laws of the relevant Member States.
Contact Us: If you have any questions regarding these Terms, please email [email protected] or visit the "Contact Us" section of our website (novadnamics.com) for further support.