-523x495.png "Global Wholesale/Discount Supplier")
This policy is formulated in accordance with the EU Consumer Rights Directive 2011/83/EU and relevant member state laws. It aims to clarify the return and exchange rules between NOVADYNAMICST CO., LTD (hereinafter referred to as "we") and consumers in the EU, and to protect the legitimate rights and interests of consumers.
1. Scope of Application
This policy applies to consumers in the EU who purchase children's clothing products through our website (novadnamics.com), remote transactions, or offline partner channels. All returns and exchanges are conducted in a legal, transparent, and convenient manner, ensuring compliance with EU minimum standards and the specific implementing regulations of each member state (some member states may provide longer return periods, such as Denmark and Sweden, which are 14 days or longer).
2. Return Rights and Time Limits
2.1 Right of Unconditional Return
Consumers may request a return without stating a reason within 14 days of receipt, starting from the date of receipt (based on shipping records). This right applies to most children's clothing products, with exceptions (see Section 3 for details).
2.2 Right of Exchange/Return for Quality Issues
If the product has a quality defect (such as damaged fabric, sewing defects, etc.) or does not match the order description, consumers may request an exchange or return within 30 days of receipt, regardless of the no-questions-asked return period. We will cover all return shipping and related expenses in such cases.
3. Exceptions to Returns and Exchanges
According to EU directives, the no-questions-asked return policy does not apply to the following:
Products that have been unpacked and cannot be resold: such as products with removed sanitary stickers, damaged labels, or products that have been worn and used (except for cases where a trial fit does not affect hygiene).
4. Return and Exchange Conditions
To ensure a smooth processing, returns and exchanges must meet the following conditions:
The product must be in new condition and not worn, washed, or damaged;
The original packaging is intact (including tags, labels, packaging bags, etc.);
The original order information (order number, receipt, etc.) must be included;
For quality issues, clear photos or videos must be provided as proof of the problem.
5. Return and Exchange Process
5.1 Application Steps
Application Submission: Submit a return or exchange request via email at [email protected] or our website customer service channel, specifying the order number, product information, and reason for return or exchange.
Review and Confirmation: We will review your application within 3 business days and provide a return address and instructions upon approval.
Product Return: The consumer must ship the product within 7 days of approval (shipping costs are borne by us for quality issues, and shipping costs are borne by the consumer for unconditional returns).
Processing Completed: Upon receipt of the returned product, we will complete a refund or exchange within 14 days.
5.2 Refund Method
Refunds will be made to the original payment method and will include the product price and applicable taxes and fees.
For customized products returned due to quality issues, reasonable shipping costs will be compensated. 6. Liability and Dispute Resolution
If goods are damaged or lost due to logistics issues, we will assist consumers in pursuing liability with the logistics company.
Consumers with objections to the return or exchange process may first contact [email protected] to negotiate a solution.
If negotiations fail, consumers have the right to file a complaint with the consumer protection authority in their member state (e.g., the French CNIL, the UK ICO, etc.).
7. Policy Updates and Interpretations
This policy will be updated as necessary based on EU legal amendments or business needs. Significant changes will be announced on novadnamics.com, and the updated policy will take effect from the date of publication. If you have any questions, please contact Customer Service for further clarification.